Frequently Asked Questions
Licence, age, deposit, mileage, insurance, delivery… Everything you need to know before booking.
What documents do I need to rent a vehicle?
A valid driver's licence, a piece of ID and a credit card in the main driver's name. For non-EU foreign licences, a translation or an international driving permit may be required.
What is the minimum age to rent?
The driver must generally be at least 21 years old and have held their licence for more than one year. A “young driver” surcharge may apply for those under 23.
How does the deposit work?
The deposit (security deposit) is handled simply and securely through Swikly: a hold is placed without charging your card, and it is released when you return the vehicle if everything is in order.
Is the mileage limited?
No: all our rentals come with unlimited mileage. Drive as much as you like to explore Martinique, with no extra charge per kilometre.
Is insurance included?
Yes, our vehicles are insured. An excess (deductible) remains payable by you in the event of damage; excess-reduction options can be offered at the agency.
Can I pick up the car at the airport or the port?
Yes. When booking, choose your pick-up location: the Lamentin agency, Aimé Césaire airport or the port of Fort-de-France. A handling fee applies for the airport and the port.
Can I return the vehicle to a different location?
Yes, you can return it somewhere other than the departure point. A flat fee applies if the vehicle is not returned to either the agency or the original pick-up location.
Which payment methods do you accept?
A credit card is the preferred payment method. Contact us for any specific request.
Can I add an extra driver or a child seat?
Of course. An additional driver, a baby seat and a booster seat are available as options when booking or at the agency.
How do I cancel or change my booking?
Contact us by phone, WhatsApp or email. Our cancellation terms are designed to stay flexible; the details are set out in our rental terms.